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Careers in Service Centres – Panel Discussion

Tuesday, May 9, 2017, 5:30 pm

What is a Service Centre? What can I do there? What skills, competencies do they look for? Will I have a chance to grow, learn and use my full potential in opportunities they offer?
Representatives from UNHCR, SSC HeroesVodafone and Tata Consultancy Services will join us in a panel discussion to introduce how these centres work, what are the most common career paths there and how you may join these organizations. The panelists will guide you through this flourishing sector and help you get the most important insights.


  • Nelli Hevesi, HR Officer - United Nations High Commissioner for Refugees (UNHCR), Global Service Centre
  • Tamás Sztaricskai, (CEU almnus) Global Marketing Manager - Vodafone
  • Peter Balazsik, Managing Director - GWS Hub/SSC Heroes
  • Erika Harnos, Quality and Training Manager - Tata Consultancy Services


Topics of the panel:

  • Why is it worth to work in a Service Center? What is the best in this work?
  • What makes them international?
  • What skills are they looking for and who should apply?
  • How does a typical career path look like?
  • What is the mean difference between a UN service centre and business service centre?
  • What are the options for a career at a UN global service centre? Can you change roles, country? Do they have a special recruitment system?
  • Will I have a chance to grow, learn and use my full potential in opportunities they offer?
  • Do they offer international career possibilities as well?
  • What are the major challenges in the everyday life?
  • Do they offer internships?

…and of course, you may ask any questions you’ll have.

On May 10 you are also invited to meet the Budapest based global service centres on campus, network with their recruiters and learn about current openings. More info and registration HERE.



The establishment of global service centres has become common practice in the last two decades for international corporations and organizations. It basically means that an organization centralizes and consolidates different activities into one service-unit that supplies the other units (internal customers). Some international organizations who operate service centres in Hungary: UNHCR, FAO, UNICEF, IBM, ExxonMobil, etc. Global service centres are common career choices for CEU graduates as native/fluent language skills can be huge assets in these organizations.


Global service centres can be exciting places to start a career. You can gain an insight to global operation and business from day 1, you can join an international environment, similar to what you got used to at CEU, and enjoy modern offices with an above-average compensation. Moreover, you don’t need lot of experience to get in. You can pick up the skills as you go and benefit from the high quality training programs most of these centres offer. Even if this is not your main goal, service centres can serve as a perfect plan B.